Engaging for the future

TCI Engagement

WE UNDERSTAND ENGAGEMENT
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who-we-are

Who We Are

WE ARE TCI ENGAGEMENT, A FULL SERVICE STAKEHOLDER MANAGEMENT CONSULTANCY

 

We specialise in community engagement, issues identification and risk management, strategic thinking and decision-making, and training and mentoring.

We help clients solve complex consultation challenges, from cradle to grave. Our expertise can be applied to customer, consumer and other types of consultations as much as to community engagement on public policy issues.

We are based in Northern Ireland, where our core work has propelled us to early success; we are also developing our unique model in the nearby geographies of the Republic of Ireland and Scotland, in the public and private sectors, offering creative, professional engagement solutions.

Our skilled Directors have over 50 years combined experience having cut their consultation teeth across sectors including Environment, Infrastructure, Healthcare, Education, Corporate Organisations and Government.


 

 

 


 

OUR CLOSE, BUT ENTIRELY SEPARATE RELATIONSHIP WITH THE CONSULTATION INSTITUTE MEANS THAT WE ARE UNIQUELY PLACED TO PROVIDE CUTTING EDGE, CERTIFIED CONSULTATION SERVICES.

our-services

Our Services

We have worked with a wide range of clients across the UK & Ireland and abroad for over 50 years, we know that each consultation challenge has unique needs.

 

Engaging and Communicating with Stakeholders

We have helped organisations with their stakeholder engagement programmes for over 50 years. We are also specialists in helping public policy-makers fulfil their requirement to engage with the public and stakeholders, in order to strengthen our democracy and improve service delivery. We provide a full suite of consultation and communication services.

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Identifying issues and managing risks

Our approach to consultation and engagement reflects a sound understanding of the political, economic and social drivers within which programmes, projects and policies exist. We combine our unique insight into the political landscape with an appreciation for community sentiment, to ensure engagement programmes are targeted, strategic and catered to client needs. We offer a full range of services, to support clients.

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Facilitating strategic thinking and decision making

We help clients implement programmes, projects, policies, strategies and service delivery models, all in support of collaborative decision-making. We bring people together with the intention of exploring interests and issues, developing and assessing solutions, and / or making timely and lasting decisions. Our team have a strong background in policy, management consultancy, environment, infrastructure, housing, health and disability.

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Building capacity through training and mentoring

We offer a certification in consultation via The Consultation Institute: giving you the high-level framework to think about everything from setting appropriate consultation objectives to undertaking a stakeholder mapping exercise.

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our-clients

Our Clients

Our comprehensive consultation and engagement solutions support many public, private and third sector organisations.

We have helped clients consult as part of their business planning process; we’ve helped others consult due to regulatory requirements, to develop a community engagement strategy or to take a view on future customer service levels.

Each of our team members has worked on a number of assignments across a broad range of markets in recent years, even before TCIe: Environment, Planning, Infrastructure, Healthcare, Disability, Education, Conflict Resolution, Corporate Organisations and Government, among others.

NHS
Belfast City Council
EirGrid
HSCB
CiviQ
European Commission
Rio Tinto
Sydney Water
Vodafone
our-team

Our Team

We have decades of experience in the stakeholder management and community consultation sectors. We are also extensively networked: if an issue cannot be resolved in-house, we can usually find an expert in the field. Here are a few of our folks – who’ll be right there with you.

Victoria Oliveira

Victoria Oliveira

Co-Founder, Non-Executive Director View Details
Quintin Oliver

Quintin Oliver

Co-Founder, Director View Details
Kathy Graham

Kathy Graham

Non-Executive Director View Details
Victoria Oliveira

Victoria Oliveira

Co-Founder, Non-Executive Director

Victoria’s passion for best practice community and stakeholder engagement began in her early twenties after spending seven years in Sydney, Australia, working alongside world-class industry experts. This passion led her to earn an MBA with Distinction from the University of Ulster, where she was awarded the Confederation of British Industry (CBI) prize for developing a best practice consultation framework for Nationally Significant Infrastructure projects. In 2014, she became an Associate of the Consultation Institute and co-founded TCI Engagement in 2015. After successfully co-building the business, Victoria has shifted her focus to other opportunities, including a Head of Strategic Engagement role in the third sector and guest lecturing at Queens University, Belfast, while remaining a Non-Executive Director at TCIe. Her wealth of experience includes work with clients like Sydney Water, Rio Tinto, EirGrid, and CCEA. Her strategic insight and deep expertise in engagement practices continue to shape her impactful work. Outside of her professional endeavours, Victoria is a passionate pianist, photographer, and yoga enthusiast. She’s also a busy mother of two children, and a pet-loving owner of a dog and a cat.

Quintin Oliver

Quintin Oliver

Co-Founder, Director

Quintin is a successful serial social entrepreneur having helped set up and develop many initiatives over four decades, from the European Youth Forum and Neighbourhood Energy Action (NEA) in the 70s, through Clydeside Action on Asbestos and the Northern Ireland Council for Voluntary Action (NICVA) in the 80s, the ‘YES Campaign’ for the N. Ireland referendum on the Good Friday (Belfast) Agreement. He serves as head of the International secretariat for the Helsinki Iraq project, taking Iraqi leaders to a forest in Finland, and advising on progress in Iraq itself. The common thread through all his activities is a search for social justice, change and a more participative democratic society, which is where consultation fits in, as a vehicle for active citizen engagement and a responsive state. He chairs the Consultation Institute Board, and keeps his hand in as trainer, facilitator and consultant on special projects across the UK and Ireland. Quintin lives and works in Belfast, N. Ireland.

Kathy Graham

Kathy Graham

Non-Executive Director

Kathy is a PR and media-savvy communicator. She is experienced in supporting, advising and influencing a wide range of people to achieve positive change. Possessing a MSc in Occupational Psychology, Kathy is highly experienced in transformational change, stakeholder engagement, strategic development and public policy with a career spanning 20 years working with public, private, community and voluntary organisations. Projects and programmes of work have included water policy reform and financial inclusion in NI; the design and development of a GP led substance misuse treatment model for a Primary Care Trust in England; and, stakeholder engagement for the Public Health Agency on service delivery under the Protect Life 2 Strategy. Kathy has been an Associate with the Consultation Institute since 2017 and has achieved advanced CPD accreditation. She also holds a number of non-Executive Board positions and public appointments. Kathy spends her spare time being soccer mum to two boys and either running the roads and beaches of Mourne or walking her energic Labrador puppy on them.

our-work

Our work

See below for our latest and greatest

A review of SONI’s public consultation processes and procedures
Department Of Finance – Coming Soon
Edinburgh Airport – Coming Soon
CCEA – Coming Soon
our-partners

Our Partners

We have a developed a network of experienced partners.

OUR PARTNERS INCLUDE CONSULTATION GURUS, COMMUNICATION AND PUBLIC AFFAIRS SPECIALISTS AND DIGITAL MEDIA EXPERTS. THE ONE THING THEY HAVE IN COMMON: A PASSION FOR GREAT CONSULTATION.

  • Stratagem
  • Ethos Engagement
  • The Consultation Institute
  • Participate UK
  • Stay Bright Digital
what-we-are-saying

Drop us a line

Get in touch with us!