WE ARE TCI ENGAGEMENT, A FULL SERVICE STAKEHOLDER MANAGEMENT CONSULTANCY
We specialise in community engagement, issues identification and risk management, strategic thinking and decision-making, and training and mentoring.
We help clients solve complex consultation challenges, from cradle to grave. Our expertise can be applied to customer, consumer and other types of consultations as much as to community engagement on public policy issues.
We are based in Northern Ireland, where our core work has propelled us to early success; we are also developing our unique model in the nearby geographies of the Republic of Ireland and Scotland, in the public and private sectors, offering creative, professional engagement solutions.
Our skilled Directors have over 50 years combined experience having cut their consultation teeth across sectors including Environment, Infrastructure, Healthcare, Education, Corporate Organisations and Government.
OUR CLOSE, BUT ENTIRELY SEPARATE RELATIONSHIP WITH THE CONSULTATION INSTITUTE MEANS THAT WE ARE UNIQUELY PLACED TO PROVIDE CUTTING EDGE, CERTIFIED CONSULTATION SERVICES.
We have worked with a wide range of clients across the UK & Ireland and abroad for over 50 years, we know that each consultation challenge has unique needs.
Engaging and Communicating with Stakeholders
We have helped organisations with their stakeholder engagement programmes for over 50 years. We are also specialists in helping public policy-makers fulfil their requirement to engage with the public and stakeholders, in order to strengthen our democracy and improve service delivery. We provide a full suite of consultation and communication services.
Our approach to consultation and engagement reflects a sound understanding of the political, economic and social drivers within which programmes, projects and policies exist. We combine our unique insight into the political landscape with an appreciation for community sentiment, to ensure engagement programmes are targeted, strategic and catered to client needs. We offer a full range of services, to support clients.
Facilitating strategic thinking and decision making
We help clients implement programmes, projects, policies, strategies and service delivery models, all in support of collaborative decision-making. We bring people together with the intention of exploring interests and issues, developing and assessing solutions, and / or making timely and lasting decisions. Our team have a strong background in policy, management consultancy, environment, infrastructure, housing, health and disability.
We offer a certification in consultation via The Consultation Institute: giving you the high-level framework to think about everything from setting appropriate consultation objectives to undertaking a stakeholder mapping exercise.
Our comprehensive consultation and engagement solutions support many public, private and third sector organisations.
We have helped clients consult as part of their business planning process; we’ve helped others consult due to regulatory requirements, to develop a community engagement strategy or to take a view on future customer service levels.
Each of our team members has worked on a number of assignments across a broad range of markets in recent years, even before TCIe: Environment, Planning, Infrastructure, Healthcare, Disability, Education, Conflict Resolution, Corporate Organisations and Government, among others.
We have decades of experience in the stakeholder management and community consultation sectors. We are also extensively networked: if an issue cannot be resolved in-house, we can usually find an expert in the field. Here are a few of our folks – who’ll be right there with you.
Victoria became passionate about best practice community and stakeholder engagement in her early twenties, after spending seven years in Sydney, Australia, working alongside world class industry experts. This resolve stuck with her, leading her to obtain an MBA with Distinction, from the University of Ulster, winning the Confederation of British Industry (CBI) award for developing a best practice consultation framework for Nationally Significant Infrastructure projects. She became a Consultation Institute Associate in 2014 and co-founded local consultancy, TCI Engagement in 2015. Victoria’s extensive experience has propelled her to work for a range of clients including Sydney Water, Rio Tinto, EirGrid and CCEA. Her down to earth approach, strategic advice and in-depth knowledge of engagement practice adds value to all projects. Outside of work, she’s a keen pianist, photographer and yoga enthusiastic and is mum to one baby boy, two cats and a dog. She is a laptop-toting regular at cafés in Holywood, NI.
Our Team August 29th, 2018Victoria Oliveira
Quintin Oliver
Co-Founder, Director
Quintin is a successful serial social entrepreneur having helped set up and develop many initiatives over four decades, from the European Youth Forum and Neighbourhood Energy Action (NEA) in the 70s, through Clydeside Action on Asbestos and the Northern Ireland Council for Voluntary Action (NICVA) in the 80s, the ‘YES Campaign’ for the N. Ireland referendum on the Good Friday (Belfast) Agreement. He serves as head of the International secretariat for the Helsinki Iraq project, taking Iraqi leaders to a forest in Finland, and advising on progress in Iraq itself. The common thread through all his activities is a search for social justice, change and a more participative democratic society, which is where consultation fits in, as a vehicle for active citizen engagement and a responsive state. He chairs the Consultation Institute Board, and keeps his hand in as trainer, facilitator and consultant on special projects across the UK and Ireland. Quintin lives and works in Belfast, N. Ireland.
Our Team August 29th, 2018Victoria Oliveira
Kathy Graham
Non-Executive Director
Kathy is a PR and media-savvy communicator. She is experienced in supporting, advising and influencing a wide range of people to achieve positive change. Possessing a MSc in Occupational Psychology, Kathy is highly experienced in transformational change, stakeholder engagement, strategic development and public policy with a career spanning 20 years working with public, private, community and voluntary organisations. Projects and programmes of work have included water policy reform and financial inclusion in NI; the design and development of a GP led substance misuse treatment model for a Primary Care Trust in England; and, stakeholder engagement for the Public Health Agency on service delivery under the Protect Life 2 Strategy. Kathy has been an Associate with the Consultation Institute since 2017 and has achieved advanced CPD accreditation. She also holds a number of non-Executive Board positions and public appointments. Kathy spends her spare time being soccer mum to two boys and either running the roads and beaches of Mourne or walking her energic Labrador puppy on them.
We have a developed a network of experienced partners.
OUR PARTNERS INCLUDE CONSULTATION GURUS, COMMUNICATION AND PUBLIC AFFAIRS SPECIALISTS AND DIGITAL MEDIA EXPERTS. THE ONE THING THEY HAVE IN COMMON: A PASSION FOR GREAT CONSULTATION.
